Dell, Stop Playing With My Emotions

January 15th, 2010 | by LaSean Smith

So I got a Dell zino HD last week and the DVD drive doesn’t open. I’m talking pulled it out of the box and the drive doesn’t open. Had to reach out to Dell customer support after admitting personal defeat (and that this was a hardware issue). Their email support form was broken (server 500 errors). Strike one. My particular unit was not covered by live chat. Really? Strike two. I call up tech support on the phone. After 20 minutes I tell this guy my story. He hangs up on me. Well, maybe we got disconnected. But I was on a landline – so I’m suspicious. Strike three. While I’m trying to find someone to come fix my DVD drive I stumble on something unrelated.

What! A Vostro V13 for $99! Yeah, that’s what I said. Problem was you couldn’t actually buy it at that price. I open up a chat windows (yeah, pre-sales chat is totally covered). I have this little exchange.

Boo! At least I tried. Problem with all of this was my hopes were raised on something I didn’t even show up to buy. And to top it all off – I still had a broken DVD drive. I finally got someone on the phone. She was nice and very helpful. The onsite guy showed up two days later. Fast forward to today and I’m all set. Still, that was way too many ups and downs.